3kk's Privacy Policy — Your Information, Our Responsibility

3kk (https://3kk.wine) is an online gaming and Sports Betting platform serving users in Bangladesh and around the world. We believe privacy is a fundamental right, and protecting our users' information is our highest priority.

This Privacy Policy explains what information 3kk collects, how it is used, who it may be shared with, and the measures we take to protect it. This policy applies to the 3kk website, mobile app, and all related services.

By using the 3kk platform, you are considered to have agreed to the terms outlined in this Privacy Policy. We strongly encourage you to read and understand this policy before using the platform. If you have any questions, please contact us at support@3kk.wine.

3kk collects different types of information for different purposes. A detailed breakdown is provided below:

We only collect information that is genuinely necessary to provide our services. Collecting excessive or irrelevant data goes against our policy.

3kk uses the information it collects for the following purposes:

• Account Management: For creating, verifying, and managing your account. For two-step verification to keep your login secure.
• Services Provided: To ensure the smooth operation of gaming, betting, deposit, and withdrawal services.
• Customer Support: To assist with your questions, complaints, and issues.
• Security & Fraud Prevention: To detect and prevent account hacking, money laundering, and fraudulent activity.
• Legal Compliance: To fulfill the requirements of the Curaçao Gaming License and meet all related legal obligations.
• Service Enhancement: To analyze user experience and improve the quality of the platform.
• Responsible Gaming: To monitor your gaming patterns, identify potentially problematic behavior early, and provide appropriate support.
• Promotional Communications: With your consent, to inform you about bonuses, offers, and updates — with the option to opt out at any time.

3kk may share your personal information with third parties only under strictly limited circumstances and subject to rigorous conditions:

• Payment Processors: Payment gateways including Mobile Pay, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• KYC Verification Services: Licensed third-party verification services may be used for identity and age verification.
• Legal Authorities: Information may be disclosed in response to valid requests from courts, gaming commissions, or law enforcement agencies.
• Technology Service Providers: Hosting, cloud storage, and cybersecurity providers may access limited data under strict confidentiality agreements.

Outside of the cases mentioned above, 3kk does not sell, rent, or share your data with any individual or organization. Data Processing Agreements (DPAs) are in place with all third parties.

3kk uses cookies on its website and app to enhance your browsing experience. Cookies are small text files stored on your device.

You can disable non-essential cookies at any time through your browser settings. However, turning off certain cookies may affect the functionality of some features on the site.

3kk employs industry-leading security measures to protect your information:

• SSL/TLS Encryption: All data transmitted across our website and app is protected by 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP-based two-step verification is available to add an extra layer of security to your login.
• Firewall & DDoS Protection: Robust firewalls and intrusion prevention systems are active at the server level.
• Regular Security Audits: Regular penetration testing and audits are conducted by third-party cybersecurity experts.
• Data Backup: All data is backed up across multiple geographically separate servers.
• Staff Training: All 3kk staff complete data protection training and are bound by strict confidentiality agreements.

As a 3kk user, you have the following rights over your personal data:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be erased (the "right to be forgotten").
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Data Portability: You may request an export of your data in a machine-readable format.
• Right to Object: You may object to marketing communications or profiling at any time.
• Right to Withdraw Consent: You may withdraw consent for data use at any time where that use is based on your consent.

To exercise any of these rights, email us at support@3kk.wine. Once your identity has been verified, we will respond to your request within 30 days.

3kk strictly prohibits anyone under the age of 18 from creating an account or using the platform. We do not knowingly collect any information from minors.

• Age is verified at the time of registration.
• Age is re-verified through identity documents as part of the KYC process.
• If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
• If a parent or guardian suspects their child has opened an account on 3kk, please contact us immediately at support@3kk.wine.

3kk retains different types of data for varying periods, determined by operational necessity and legal obligations:

Once the retention period expires, your data is securely destroyed or anonymized so that you can no longer be identified.

3kk may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the following methods:

• A notice will be displayed on the website.
• A message will be sent to your registered email address.
• At least 7 days' notice will be given before any changes take effect.

Continuing to use the platform after any changes takes effect means you have accepted the updated Privacy Policy. If you do not agree to the new policy, you may request to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@3kk.wine
• Support Hours: 24 hours a day, 7 days a week
• Language: Support available in Bengali and English
• Response Time: Responses are typically provided within 24–48 hours

For formal data protection inquiries, please send an email with "Data Privacy Request" in the subject line. Our Data Privacy Team will resolve your request within 30 business days.